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Toucan Cash. Terms

Last updated: June 2025

Toucan Cash Terms and Conditions

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The Toucan Cash Service is subject to these terms and conditions. The Agreement is between US and YOU for the provision of the services supplied by US under this Agreement to YOU, the individual or organisation which commits to the Agreement.

By entering into this Agreement, we both acknowledge that we both intend to be legally bound by this Agreement and to follow its terms. In return for you doing this WE agree to provide to you the Services and let YOU use the Services as described in this Agreement.

Parties to the Agreement

This Agreement is made between US and YOU as defined herein. References to US, include 'WE' and 'OUR'. References to YOU include 'YOUR'.

Key Services and Financial Information

Description of Services:

The Toucan Cash service is available through the Toucan Collect app. The Toucan Collect app is a mobile based application available on compatible Android and iOS devices. The Toucan Cash service enables charities and fundraisers to generate a barcode to deposit cash donations in any participating Post Office, Payzone or PayPoint store within the United Kingdom. Cash donations will be transferred via the retail network and settled directly to the charity bank account in T+10 working days.

Deposit Limits:

  • Post Office & Payzone: You can deposit up to £999 per transaction at these locations.
  • PayPoint: The deposit limit is up to £200 per transaction at these outlets.
  • Multiple Deposits: You can make multiple deposits in a single day, as long as each deposit does not exceed the individual deposit limit.
  • Accepted Payments: Both notes and coins are accepted for deposits.

Supported devices Android

Tap to Pay on Android is supported on Android 11 or above.

Supported devices IOS

Tap to Pay on iPhone requires an iPhone XS or later running iOS 17.4 or later in the United Kingdom. Tap to Pay will not work on beta releases of iOS.

We recommend all users of Toucan Collect update their mobile devices to the latest iOS or Android version for the best performance. WE are not responsible for any malfunction caused by updating YOUR mobile devices to the latest operating standard.

Toucan Collect is designed for use on compatible smartphones only and is not designed for use on computers, laptops, iPads or tablets.

Duration of Agreement:

There is no minimum contract term for using the Toucan Cash Service. There is an annual platform fee which covers 12 months of use, renewed annually.

Fees

The following fees apply for using the Toucan Cash service.

Initial Set-Up Fee: £20 + VAT per charity

Annual Platform Fee: £99 + VAT per charity

Platform Fee Includes:

  • Network registration with all three retail networks (Post Office, Payzone, and PayPoint)
  • Unlimited unique barcode issuance
  • Toucan Collect App (Toucan Cash service only)
  • Toucan Cash Management Portal

Deposit and Settlement Fees:

  • £1 + VAT per cash deposit
  • £1 + VAT per settlement

Settlements are batched on a per-day basis. All deposits processed on the same day will incur only one settlement fee.

Direct Debit

To use the Service, YOU must have an active Direct Debit Instruction in place with US. WE will use this Direct Debit to collect processing fees for each cash deposit or settlement You make. These fees will be collected monthly in arrears.

Key Information

YOU agree to pay the fees to US as set out in this Agreement. YOU agree not to tamper with or misuse the Toucan Collect application. Users found to be abusing the Service will be disconnected.

Your Right to Cancel

You can cancel the Service at any time. Simply cease use of the Toucan Collect application, delete the application from you and your Users mobile phone and contact US to request closure of YOUR account. Deposit and settlement fees will cease once all settlements have been made. The Annual Platform fee is non-refundable for any unexpired period.

End-User Licence Agreement ("Agreement")

Our Agreement was last updated on 5th November 2024.

Please read this End-User Licence Agreement carefully before clicking the "I Agree" button, and before downloading or using Toucan Collect application.

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalised have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this End-User Licence Agreement:

  • "Agreement" means these terms and conditions and this End-User Licence Agreement which together form the entire agreement between You and the Company.
  • "Application" means the software program provided by the Company downloaded by You through an Application Store to a Device.
  • "Application Store" means the digital distribution service operated and developed by Apple Inc. (Apple App Store) or Google Inc. (Google Play Store).
  • "Company" (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to Toucan Collect which is a PAYA Group brand operated by Cornerstone Merchant Services (North) Limited, (company registration number 07373392) registered office address: Registered office address: 1 Westleigh Office Park, Scirocco Close, Moulton Park, Northampton, NN3 6BW
  • "Content" refers to content such as text, images, or other information that can be posted, uploaded, linked to or otherwise made available by You, regardless of the form of that content.
  • "Country" refers to the United Kingdom.
  • "Device" means any device that can access the Application such as a computer, a mobile phone or a digital tablet.
  • "Licence" - means the licence of a single user to use the Toucan Collect application on a single device.
  • "Services" means the Toucan Collect application providing tap to pay services on compatible Devices together with Our solutions which allow you to create fundraising campaigns, track donations and access support.
  • "User" means the individual You have authorised to collect donations for your organisation using Toucan Collect.
  • "You" means the individual accessing or using the Application or the company, or other legal entity on behalf of which such individual is accessing or using the Application, as applicable.

Acknowledgment

By clicking the "I Agree" button, downloading or using the Application, You are agreeing to be bound by the terms and conditions of this Agreement. If You do not agree to the terms of this Agreement, do not click on the "I Agree" button, do not download and do not use the Application.

This Agreement is a legal document between You and the Company and it governs your use of the Application made available to You by the Company.

This Agreement is between You and the Company only and not with the Application Store. Therefore, the Company is solely responsible for the Application and its content. Although the Application Store is not a party to this Agreement, it has the right to enforce it against You as a third party beneficiary relating to your use of the Application.

Since the Application can be accessed and used by other users, the use of the Application by those users is expressly subject to this Agreement.

The Application is licenced, not sold, to You by the Company for use strictly in accordance with the terms of this Agreement.

Licence

Scope of Licence

The Company grants You a revocable, non-exclusive, non-transferable, limited licence to download, install and use the Application strictly in accordance with the terms of this Agreement. You may only use the Application on a Device that You or your Users own or control and as permitted by the Application Store's terms and conditions. The licence that is granted to You by the Company is solely for your personal, non-commercial purposes strictly in accordance with the terms of this Agreement.

Licence Restrictions

You agree not to, and You will not permit others to:

  • Licence, sell, rent, lease, assign, distribute, transmit, host, outsource, disclose or otherwise commercially exploit the Application or make the Application available to any third party.
  • Remove, alter or obscure any proprietary notice (including any notice of copyright or trademark) of the Company or its affiliates, partners, suppliers or the licensors of the Application.

Intellectual Property

The Application, including without limitation all copyrights, patents, trademarks, trade secrets and other intellectual property rights are, and shall remain, the sole and exclusive property of the Company.

The Company shall not be obligated to indemnify or defend You with respect to any third party claim arising out of or relating to the Application. To the extent the Company is required to provide indemnification by applicable law, the Company, not the Application Store, shall be solely responsible for the investigation, defense, settlement and discharge of any claim that the Application or your use of it infringes any third party intellectual property rights.

Modifications to the Application

The Company reserves the right to modify, suspend or discontinue, temporarily or permanently, the Application or any service to which it connects, with or without notice and without liability to You.

Updates to the Application

The Company may from time to time provide enhancements or improvements to the features/functionality of the Application, which may include patches, bug fixes, updates, upgrades and other modifications.

Updates may modify or delete certain features and/or functionalities of the Application. You agree that the Company has no obligation to (i) provide any Updates, or (ii) continue to provide or enable any particular features and/or functionalities of the Application to You.

You further agree that all updates or any other modifications will be (i) deemed to constitute an integral part of the Application, and (ii) subject to the terms and conditions of this Agreement.

Maintenance and Support

The Company does not provide any maintenance or support for the download and use of the Application. To the extent that any maintenance or support is required by applicable law, the Company, not the Application Store, shall be obligated to furnish any such maintenance or support.

Term and Termination

This Agreement shall remain in effect until terminated by You or the Company. The Company may, in its sole discretion, at any time and for any or no reason, suspend or terminate this Agreement with or without prior notice.

This Agreement will terminate immediately, without prior notice from the Company, in the event that you fail to comply with any provision of this Agreement. You may also terminate this Agreement by deleting the Application and all copies thereof from your Device or from your computer.

Upon termination of this Agreement, You shall cease all use of the Application and delete all copies of the Application from Your and your Users Devices. Termination of this Agreement will not limit any of the Company's rights or remedies at law or in equity in case of breach by You (during the term of this Agreement) of any of your obligations under the present Agreement.

Indemnification

You agree to indemnify and hold the Company and its parents, subsidiaries, affiliates, officers, employees, agents, partners and licensors (if any) harmless from any claim or demand, including reasonable attorneys' fees, due to or arising out of your: (a) misuse of the Application; (b) violation of this Agreement or any law or regulation; or (c) violation of any right of a third party.

No Warranties

The Application is provided to You "AS IS" and "AS AVAILABLE" and with all faults and defects without warranty of any kind. To the maximum extent permitted under applicable law, the Company, on its own behalf and on behalf of its affiliates and its and their respective licensors and service providers, expressly disclaims all warranties, whether express, implied, statutory or otherwise, with respect to the Application, including all implied warranties of merchantability, fitness for a particular purpose, title and non-infringement, and warranties that may arise out of course of dealing, course of performance, usage or trade practice. Without limitation to the foregoing, the Company provides no warranty or undertaking and makes no representation of any kind that the Application will meet your requirements, achieve any intended results, be compatible or work with any other software, applications, systems or services, operate without interruption, meet any performance or reliability standards or be error free or that any errors or defects can or will be corrected.

Without limiting the foregoing, neither the Company nor any of the company's provider makes any representation or warranty of any kind, express or implied: (i) as to the operation or availability of the Application, or the information, content, and materials or products included thereon; (ii) that the Application will be uninterrupted or error - free; (iii) as to the accuracy, reliability, or currency of any information or content provided through the Application; or (iv) that the Application, its servers, the content, or e - mails sent from or on behalf of the Company are free of viruses, scripts, trojan horses, worms, malware, timebombs or other harmful components .

Some jurisdictions do not allow the exclusion of certain types of warranties or limitations on applicable statutory rights of a consumer, so some or all of the above exclusions and limitations may not apply to You. But in such a case the exclusions and limitations set forth in this section shall be applied to the greatest extent enforceable under applicable law. To the extent any warranty exists under law that cannot be disclaimed, the Company, not the Application Store, shall be solely responsible for such warranty.

Limitation of Liability

Notwithstanding any damages that You might incur, the entire liability of the Company and any of its suppliers under any provision of this Agreement and your exclusive remedy for all of the foregoing shall be limited to the amount actually paid by You for the Application in the previous 12 months or £100(One hundred GBP) if You haven't paid anything for the Application in that period.

To the maximum extent permitted by applicable law, in no event shall the Company or its suppliers be liable for any special, incidental, indirect, or consequential damages whatsoever (including, but not limited to, damages for loss of profits, loss of data or other information, for business interruption, for personal injury, loss of privacy arising out of or in any way related to the use of or inability to use the Application, third-party software and/or third-party hardware used with the Application, or otherwise in connection with any provision of this Agreement), even if the Company or any supplier has been advised of the possibility of such damages and even if the remedy fails of its essential purpose.

Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to You.

You expressly understand and agree that the Application Store, its subsidiaries and affiliates, and its licensors shall not be liable to You under any theory of liability for any direct, indirect, incidental, special consequential or exemplary damages that may be incurred by You, including any loss of data, whether or not the Application Store or its representatives have been advised of or should have been aware of the possibility of any such losses arising.

Severability and Waiver

Severability

If any provision of this Agreement is held to be unenforceable or invalid, such provision will be changed and interpreted to accomplish the objectives of such provision to the greatest extent possible under applicable law and the remaining provisions will continue in full force and effect.

Waiver

Except as provided herein, the failure to exercise a right or to require performance of an obligation under this Agreement shall not effect a party's ability to exercise such right or require such performance at any time thereafter nor shall the waiver of a breach constitute a waiver of any subsequent breach.

Product Claims

The Company does not make any warranties concerning the Application. To the extent You have any claim arising from or relating to your use of the Application, the Company, not the Application Store, is responsible for addressing any such claims, which may include, but not limited to: (i) any product liability claims; (ii) any claim that the Application fails to conform to any applicable legal or regulatory requirement; and (iii) any claim arising under consumer protection, or similar legislation .

Changes to this Agreement

The Company reserves the right, at its sole discretion, to modify or replace this Agreement at any time. if a revision is material we will provide at least 30 days' notice prior to any new terms taking effect. What constitutes a material change will be determined at the sole discretion of the Company.

By continuing to access or use the Application after any revisions become effective, You agree to be bound by the revised terms. If You do not agree to the new terms, You are no longer authorised to use the Application.

Governing Law

The laws of England and Wales, excluding its conflicts of law rules, shall govern this Agreement and your use of the Application. Your use of the Application may also be subject to other local, national, or international laws.

Entire Agreement

The Agreement constitutes the entire agreement between You and the Company regarding your use of the Application and supersedes all prior and contemporaneous written or oral agreements between You and the Company.

Contact Us

If you have any questions about this Agreement, You can contact Us:

  • By visiting the contact page on our website.
  • By sending us an email.