What is Toucan Collect?
Toucan Collect is a mobile app for iOS and Android that turns any compatible smartphone into a contactless donation device, enabling fundraising anywhere—whether at events, on the go, or face-to-face with supporters.
- Risk-Free Fundraising - Pay only if you raise over £12 in donations each month. No charge for lower or no donations.
- No Expensive Equipment - Use a compatible smartphone—no costly hardware required.
- Empower Volunteers - Enable staff and volunteers to start fundraising anytime, anywhere.
- Easy Campaign Management - Track and manage donations through your personalised Charity Dashboard.
- Connect with - Stripe and JustGiving.
It's an ideal solution for charities that may not have the budget for physical donation devices but still want to offer contactless donations.
When used alongside our contactless donation devices, Toucan Collect helps expand a charity's reach without incurring additional hardware costs. This app allows every team member and volunteer to transform their mobile phone into a fundraising tool, increasing the potential to raise more for your cause.
What devices support Toucan Collect?
Android:
Tap to Pay on Android is supported on devices running Android 11 or above.
iOS:
Tap to Pay on iPhone requires an iPhone XS or later, running iOS 17.4 or later, in the United Kingdom. Please note, Tap to Pay will not work on beta releases of iOS. We recommend that all users of Toucan Collect update their devices to the latest version of iOS or Android for optimal performance. However, we are not responsible for any malfunctions that may occur due to updating your mobile devices to the latest operating system.
How do I sign up for Toucan Collect?
Signing up for Toucan Collect is easy! Simply visit our Toucan Collect page and complete the straightforward registration process.
We have a full user guide available here.
Toucan Collect is currently integrated with Stripe and JustGiving. If you already have a Stripe account, you can sign up and start using Toucan Collect in just a few minutes. If you don't have a Stripe account, you'll need to create one in order to use the app. For a detailed, step-by-step guide on how to apply for a Stripe account, please refer to our user guide.
If you have a JustGiving account during sign-up you simply search for your Charity in our drop down and we'll link directly to your Charities account. Signing up with JustGiving couldn't be easier!
How does Toucan Collect work?
For a full step-by-step guide on how to use the Toucan Collect app, head over to our guide.
Can I use both Stripe and JustGiving with Toucan Collect?
Yes you can link Toucan Collect to both Stripe and JustGiving. When signing up for Toucan Collect please choose one integrator i.e. JustGiving or Stripe. Once you have completed your application, you will be able to add a second integrator in your online account.
How do I scan a Toucan Collect QR Code:
To scan Toucan Collect QR codes, make sure to do so within the Toucan Collect app. Do not use your phone's camera app. For the QR code to be recognised, it must be scanned directly from within the Toucan Collect app.
How do I generate a campaign QR code to link to my device?
For full instructions on how to use the Toucan Collect portal to generate campaigns, please refer to our user guide.
This guide includes how to generate campaigns, edit campaigns, brand campaigns as well as managing active users of Toucan Collect.
Can donors get a receipt after their donation?
After a donor has donated, they are presented with a QR code which they can scan to Gift Aid their donation and/or download a copy of their receipt.