Toucan JustGiving. FAQs

Toucan JustGiving is a mobile app for iOS and Android that turns any compatible smartphone into a contactless donation device, enabling fundraising anywhere—whether at events, on the go, or face-to-face with supporters.

• Risk-Free Fundraising - Pay only if you raise over £12 in donations each month. No charge for lower or no donations.
• No Expensive Equipment - Use a compatible smartphone—no costly hardware required.
• Empower Volunteers - Enable staff and volunteers to start fundraising anytime, anywhere.
• Easy Campaign Management - Track and manage donations through your personalised Charity Dashboard.
• Connect with - JustGiving.

It's an ideal solution for charities that may not have the budget for physical donation devices but still want to offer contactless donations.

When used alongside our contactless donation devices, Toucan JustGiving helps expand a charity's reach without incurring additional hardware costs. This app allows every team member and volunteer to transform their mobile phone into a fundraising tool, increasing the potential to raise more for your cause.

Android:

Tap to Pay on Android is supported on devices running Android 12 or above.

iOS:

Tap to Pay on iPhone requires an iPhone XS or later, running iOS 18.4 or later, in the United Kingdom. Please note, Tap to Pay will not work on beta releases of iOS. We recommend that all users of Toucan JustGiving update their devices to the latest version of iOS or Android for optimal performance. However, we are not responsible for any malfunctions that may occur due to updating your mobile devices to the latest operating system.

Signing up for Toucan JustGiving is easy! Simply visit our Toucan JustGiving page and complete the straightforward registration process.

We have a full user guide available here.

Toucan JustGiving seamlessly integrates with JustGiving. During sign-up, simply select your charity from the dropdown list and we'll connect your Toucan account directly to your charity's existing JustGiving account. Getting started with JustGiving through Toucan couldn't be easier.

For a full step-by-step guide on how to use the Toucan JustGiving app, head over to our guide.

To scan Toucan JustGiving QR codes, make sure to do so within the Toucan JustGiving app. Do not use your phone's camera app. For the QR code to be recognised, it must be scanned directly from within the Toucan JustGiving app.

For full instructions on how to use the Toucan JustGiving portal to generate campaigns, please refer to our user guide.

This guide includes how to generate campaigns, edit campaigns, brand campaigns as well as managing active users of Toucan JustGiving.

After a donor has donated, they are presented with a QR code which they can scan to Gift Aid their donation and/or download a copy of their receipt.

• For technical support with the Toucan JustGiving app, please contact cs@toucangiving.com.
• If you would like to speak to someone about your Toucan Giving account, please contact cs@toucangiving.com.
• For questions regarding your JustGiving account, donations, or settlements to your organisation, please contact JustGiving directly at help@justgiving.com.

The Toucan JustGiving mobile app allows anyone to collect contactless donations using their smartphone.

With our free built-in JustGiving Search feature, you can quickly find and connect to any JustGiving Campaign, Fundraiser, or Charity page, making it easy to start collecting donations in minutes.

1. Download the App - Download the Toucan JustGiving app from the iOS or Android app store.
2. Create an Account - Register for a fundraiser account within the app.
3. Search for Your Page - Use the in-app search to find and connect your JustGiving fundraiser, campaign, or charity page.
4. Start Collecting Donations - Once linked, you can immediately start collecting donations for your cause!

First, check that the name you're searching for is spelled correctly. Toucan JustGiving pulls information directly from JustGiving, so spelling errors may prevent your page from appearing in search results.

If you still can't find your page, please contact help@justgiving.com to confirm that your page is active and correctly listed.

Please note: Toucan JustGiving does not support JustGiving Crowdfunding pages.

Toucan JustGiving is available on compatible smartphones only. It is not supported on desktops, laptops, iPads, or other tablets.

• Android - Tap to Pay is supported on Android devices running Android 11 or later.
• iPhone (iOS) - Requires an iPhone XR or newer, running iOS 18.0.1 or later. Tap to Pay is not supported on beta versions of iOS.

For the best experience, keep your device updated to the latest stable operating system version. Toucan Giving cannot be held responsible for issues caused by operating system updates or changes to device compatibility.

Instead of charging charities or fundraisers, donors are invited to make an optional contribution to cover processing and platform fees. When a donor chooses to make this contribution, 100% of their donation goes directly to the chosen charity through JustGiving. If they choose not to contribute, the applicable processing and platform fees are deducted from the donation before it is paid to the charity.

If a donor chooses not to make the optional contribution, the following amounts are deducted from their donation to cover processing and platform fees before the remaining amount is paid to the charity:

Donations made through Toucan JustGiving's free search feature are processed and paid directly by JustGiving.

JustGiving sends payments to charities on a weekly basis.

Yes. After completing a donation, donors are shown a QR code that they can scan to:

• Add Gift Aid to their donation (where eligible)
• Download a copy of their donation receipt

Yes. Donations made through the Toucan JustGiving app will automatically appear on your JustGiving Impact Page.

Toucan sends donation files to JustGiving daily. Your Campaign, Fundraiser, or Charity page will be updated with Toucan JustGiving donations by 12:00 pm the following day.

Charities can identify donations made through the app in their JustGiving reports using the following fields:

• Product Source - Liberty Pay Tap to Donate (the payment source name will soon be updated to Toucan Giving)
• Payment Type - Contactless
• Third Party Reference - {transactionID}

The report will also include the relevant Fundraising Page details and JustGiving Campaign Page title alongside the donation information.

Please note: Charities on the JustGiving Start plan are unable to report on donations received through the Toucan JustGiving app.

If you're experiencing issues with the app, please try the following steps:

1. Check your mobile data or Wi-Fi connection.
2. Close and reopen the app.
3. Restart your phone and try again.

If the issue persists, you can report it using the in-app support option, or by emailing cs@toucangiving.com.

Toucan's Cash Depositing Service is a solution for managing cash donations, making it easy for charities and fundraisers to collect and bank physical contributions. Available as an optional feature within the Toucan Collect and Toucan JustGiving mobile app, it integrates with major UK retail networks, including PayPoint, Payzone and the Post Office.

• Extensive Coverage - Deposit donations at over 60,000 locations across the UK.
• Flexible Deposit Options - Cash notes and coins are accepted, allowing exact amounts to be deposited. Post Office locations also accept cheques.
• High Deposit Limits - Deposit up to £999 per transaction at Post Office and Payzone locations, and up to £200 at PayPoint locations.
• Multiple Daily Deposits - Make more than one deposit on the same day.
• Simple and Secure - Generate a unique barcode in the app to complete deposits quickly and securely.

Step 1: Complete the Onboarding Form

Complete the onboarding form via the Toucan Collect or Toucan JustGiving web page using your charity's details.

As part of the onboarding you will be asked if you wish to add the Cash Depositing Service. Select Yes.

Please note:

To enable Cash Depositing, you'll also need at the point of onboarding:

• A copy of your charity's bank statement showing the account where donations will be paid (dated within the last 6 months).
• Proof of identity and proof of address for one trustee: Passport or Driving Licence, and a utility bill dated within the last 6 months.

Once submitted, your application will be processed and registered with our retail network partners. Please allow up to 5 working days for approval.

The Cash Depositing Service is available through the Toucan Collect and Toucan JustGiving apps, which can be downloaded from the Apple App Store and Google Play.

While Cash Depositing can be used as a standalone service, signing up for the full Toucan Collect or Toucan JustGiving solution also enables your organisation to accept contactless donations alongside cash deposits.

Cash donations are settled into your charity's bank account on a T+10 basis (10 days after the transaction date).

Although funds are paid out on T+10, all deposits are visible in your Toucan Dashboard as soon as they are made, providing full transparency and tracking.

The service operates on a simple pay-as-you-go pricing model.

For full pricing details, please download our Pricing Brochure.

Yes. We recommend counting your cash before visiting a deposit location.

For the quickest and smoothest experience, sort and bag your cash by denomination. This helps you verify the total amount and enables the teller to process your deposit more efficiently.

Yes. We strongly recommend taking a photo of your receipt and uploading it in the app after each deposit.

The app will prompt you to do this, helping maintain an accurate audit trail and simplifying reconciliation.

Please also retain the original paper receipt in line with your charity's record-keeping procedures.

This is expected.

Receipts issued by the Post Office and Payzone display Toucan Cash in the header. However, PayPoint receipts display allPay due to PayPoint's receipt formatting requirements.

Although the branding differs, the deposit has been processed correctly through the Toucan Collect or Toucan JustGiving - Cash Depositing Service.

Yes.

To support clear and accurate reconciliation, any applicable service fees are invoiced separately. This means that 100% of the funds deposited through the cash network are paid directly into the charity's bank account.